Data Processor 3 – 24141115

Job Overview:

This position resides in the Information Management Bureau of the Department of Revenue. The Information Management Bureau is responsible for: processing paper and electronic payments, returns and correspondence; managing customer information; managing software vendor relations. Our employee values are a central component to our culture and the way we work. We value dependability, integrity, teamwork, and innovation.

In this role as a Lead Data Processor III for the Customer and Payment Management team, you will perform a variety of task. Typical job duties for this position include:

• Lead the team using a positive attitude towards projects, staff and customers
• Handle escalated support issues from customers and staff
• Perform complex financial transactions and reconciliation processes
• Report project status updates and provide decision support information to the team and management
• Ensure and develop business processes that maintain data and processing standards; maintain procedures
• Provide training to new employees, department stakeholders and external customers

The Customer and Payment Management Unit is responsible for:

• Processing electronic, check and cash payments; managing multiple payment and financial systems; and maintaining critical customer information
• The unit consists of data processors and a business analyst, who report to a Unit Manager
• We work in a team environment that collaborates to process large influxes of work throughout the year and at other times work on enhancements and efficiencies

Knowledge of:

• Automated data processing systems
• Records management
• Office operations
• Customer services standards
• Department operations and tax types

Skills in:

• Multi-tasking; organizing multiple tasks
• Accuracy and attention to detail
• Mathematics
• Conflict resolution & customer service
• Compiling & analyzing data from multiple sources
• Identifying & correcting data errors
• Microsoft programs and other data base applications
• Written, verbal, and interpersonal communication

You would be a great fit for this position if you have:

• excellent customer service skills and enjoy working with a variety of people
• an aptitude for learning applications and critical thinking
• strong written and verbal communication skills
• project planning or management experience
• experience using spreadsheets, graphs, and charts
• like building collaboration and cooperation between team members

This position is part of the Information Management and Collections Division and may work from Helena.

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

The minimum level needed on the first day of work is

• High School Diploma or GED.
• Four years of experience in data processing and tracking data.
• Preferred work experience includes training or lead worker experience.

Other combinations of education and experience will be evaluated on an individual basis.

*If you have documented postsecondary education, please attach your transcripts to your application for it to be considered in the evaluation process.

Applicant Pool Statement

If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment Available

This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.