Alcoholic Beverage Resolution Officer – 24141289

Job Overview:

This position resides in the Alcohol Beverage Control Division of the Department of Revenue. Duties include managing inquiries and appeals, conducting informal resolutions, negotiating settlement agreements for compliance cases, and educating licensees about alcoholic beverage regulations. This position is responsible for monitoring, tracking and coordinating cases with other staff; working with the Office of Dispute Resolution and responding to inquires as the compliance business expert; training other staff, and determining appropriate actions related to compliance issues. The position does not supervise other staff.

Knowledge of:

• Montana alcoholic beverage licensing requirements
• Compliance and resolution techniques
• Negotiation and settlement techniques
• Legal proceedings
• Financial and business documents
• DOJ Gambling Control Division investigations related to alcoholic beverage licensing requirements
• CFR 27, as it relates to the Alcoholic Beverage Control Division work
• Montana Code Annotated (MCA), Administrative Rules of Montana (ARM), existing case law, and other legal procedures
• Public Relations, office administration, records management, and related processes

Skills in:

• Research and analysis
• Accuracy and attention to detail
• Conflict resolution & customer service
• Microsoft programs and other data base applications
• Written, verbal, and interpersonal communication

You would be a great fit for this position if you:

• Review and understand technical, legal, financial, and miscellaneous source material
• Make sound decisions to resolve disputes
• Demonstrate self-motivation
• Follow instructions
• Provide timely, customer service
• Handling multiple priorities under deadlines

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends.
• Office environment.
• Lifting is infrequent, less than 15 pounds.
• Some travel may be required, must have a valid driver’s license.

This position is part of the Alcoholic Beverage Control Division and may work from Helena.

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

The above competencies are typically acquired through a combination of education and experience equivalent to:

• Bachelor’s degree in business administration, public administration, criminal justice, law enforcement, or related field; and
• Three years of work experience that includes negotiations, settlements, compliance, licensing, procurement, contract administration, or program administration.
• Preferred work experience includes leadership and project management.

Other combinations of education and experience will be evaluated on an individual basis.

*If you have documented postsecondary education, please attach your transcripts to your application for it to be considered in the evaluation process.

Applicant Pool Statement

If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment Available

This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.