Goal

To serve Montana’s citizens by improving their understanding of laws the department administers.            

• Provide clear, accurate, and timely information to ensure citizens understand their filing obligations.
• Continually strengthen working relationships with other state agencies, tribal and local governments, the federal government and the public.
• Consistently present the department at its best.

Goal

To advance equity and integrity in the laws we administer while continually increasing effectiveness and efficiencies.

• Be consistent with tax laws, administer highly efficient and effective services to increase compliance with taxes and reduce gaps between taxes paid and owed.
• Be consistent with the alcoholic beverage laws, administer highly efficient and effective regulations for the manufacture, importation, distribution and sale of alcoholic beverages to promote public health and safety.
• Prevent unauthorized disclosure of confidential or privileged materials.
• Uphold the Taxpayer Bill of Rights.
• Process data and revenue accurately and timely.
• Provide efficient and effective services through the implementation of innovative ideas and use of best practices.
• Continually review business processes and adapt to changes as needed to foster equity and uniformity in collection practices and tax laws.
• Ensure all property in the state is valued at 100% of market value.
• Provide accurate and timely certified taxable values to all taxing jurisdictions.
• Increase and enhance electronic filing and payment services.
• Timely distribute unclaimed property to rightful owners.
• Provide a simple and seamless process for business registration and licensing through the e-Stop Business Licensing program.

Goal

To continually improve productivity and the quality of service by developing highly competent and trained staff.                  

• Train, guide and empower employees.
• Attract and hire the best qualified applicants and encourage a diverse workforce.
• Retain qualified and competent staff.