Business Analyst 1 – 24141490

Job Overview:

This position resides in the Information Management and Collections Division of the Department of Revenue. The Information Management Bureau is responsible for: processing paper and electronic payments, returns and correspondence; managing customer information; managing software vendor relations. Our employee values are a central component to our culture and the way we work. We value dependability, integrity, teamwork, and innovation.

In this role as a Business Analyst I for the Digitization team, you will perform a variety of task. Typical job duties for this position include:

• Conduct research and data analysis regarding imaging operations
• Enter, track, maintain, analyze, and report program data
• Recommend system improvements pertaining to imaging workflow, mail, and document preparation
• Write business requirements needed for the imaging process to develop multiple software programs
• Write test scenarios, coordinate testing and training for new or modified processes
• Coordinate multiple projects concurrently, maintain project timelines, collaborate with impacted stakeholders
• Provide technical support to employees for specialized system and knowledge areas
• Process data through various equipment, software and systems

The Digitization Unit is responsible for:

• Centralized processing and digitization of incoming paper correspondence, money and returns
• And consists of data processors and business analyst who report to a Unit Manager
• We work in a team environment that collaborates to process large influxes of work throughout the year and at other times work on enhancements and efficiencies

Knowledge of:

• Data management
• Business administration
• Information systems management
• Communications
• Program management and project planning
• Public communication principles
• System and program support
• State and federal tax laws, rules, and regulations

Skills in:

• Research and analysis
• Technical troubleshooting
• Escalation and support techniques
• Accuracy and attention to detail
• Conflict resolution
• Microsoft programs and other data base applications
• Written, Verbal, and interpersonal communication

You would be a great fit for this position if you have:

• have excellent customer service skills and enjoy working with a variety of people
• have an aptitude for learning applications and critical thinking
• have strong written and verbal communication skills
• are friendly, outgoing and like collaborating with team members
• like variety of work and project planning or management experience
• have experience using spreadsheets, graphs, and charts

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends.
• May need to work at a computer daily for 8 or more hours at a time.
• Office environment
• Lifting is infrequent, less than 50 pounds.
• Some travel may be required.

This position is part of the Information Management and Collections Division and may work from Helena.

*This is an incomplete list of job duties. For a complete job description please contact Human Resources at dorhr@mt.gov or (406) 444-9858.

The minimum level needed on the first day of work is:

• Associate degree in business administration or related field, or four years of experience as a business analyst or related work.
• Experience should include advance computer skills or office operations and remittance processing technologies.

Other combinations of education and experience will be evaluated on an individual basis.

*If you have documented postsecondary education, please attach your transcripts to your application for it to be considered in the evaluation process.

Applicant Pool Statement

If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Training Assignment Available

This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.