We do everything we can to protect your refund.

Tax fraud and identity theft are growing problems. Our safeguards to protect you from having your refund stolen take longer than in the past.

It can take up to 90 days to issue your refund and we may need to ask you to verify your return. Please check your refund status using Where’s My Refund in our TransAction Portal (TAP).

Check Your Refund Status

Using Where’s My Refund is the easiest way to check on your refund.

Your refund status may be available after:

  • One week for e-filers
  • Six weeks for paper filers

We update information in Where’s My Refund each weeknight.

When checking your refund status, you’ll need your:

Refund Status and Delays

There are many reasons your refund may be delayed, including:

You may find additional information when you check your refund status in TAP, including actions you must take, such as responding to a verification letter.

Offset Refunds

An offset is when your refund is used to pay a debt you owe to a state or local government agency.

An offset is money taken to pay a debt, not a bill. You do not need to pay the balance listed in the offset letter—the money has already been taken. Also, calling in to make a payment will not release the offset.

Correspondence regarding your debt is sent from both the agency you owe and the Department of Revenue.

The refund offset will pay towards the liability. However, it will take 30 days to post to the agency due to laws that require us to hold the payment to allow for appeal time. We can’t send it on before the 30 days are up.

If the liability is less than the refund, the balance will be refunded to you.

If you disagree with the offset, already paid the debt, or need to know the remaining balance, please contact the agency you owed directly.

If you had an agreement with the agency that they would not offset funds while a payment plan was in good standing, please contact that agency and request that they remove the debt from collections. The agency should contact us if they wish to release the refund to you.

Missing Returns and Other Issues

If it has been over 90 days since you filed your return or if you are being prompted by Where’s My Refundplease contact us. Our customer service agents will review your account.

Quick Information

Due Date

April 17


Other Helpful Information