You may request a credit on items you ordered but did not receive during a sale month. You should submit the request in the month immediately following the month the product was on sale.
If your credit is accepted, you will receive the difference between the normal price and sales price, minus your commission rate and average discount.
We will credit you based on your last-picked order for the sales month. For example, if you ordered ten cases on your last order for the month and request an adjustment for 12 cases, you will only receive an adjustment for the ten cases you originally ordered.
This credit doesn’t apply if we weren’t able to provide you with the product for any reason beyond our control, such as the product being discontinued.
Complete the Credit Form for Out of Stock Sales Items by logging into your TransAction Portal account.