If you receive a shipment from our liquor warehouse with damage, defective, or missing product, you can apply for a credit.

The credit application is due on the 15th of each month.

Please submit a request for credit by logging into our TransAction Portal (TAP) when defective, broken, or missing product is discovered. We will not issue a credit for invoices over six months old.

Do not accumulate defective merchandise. Submit a credit application even if it is only for one item.

Credit Application Instructions

Defective Merchandise

1. Request a credit by logging into your TransAction Portal account.
2. Retain a copy for your records.
3. Box the merchandise and keep in your store for 60 days.

Freight Damages or Shortages

1. Have the truck driver note product damage or shortages on the bill of lading. Make sure the truck driver signs the bill of lading.
2. Submit a credit request by logging into your TransAction Portal account.
3. Send us the bill of lading and the application for credit together to the Alcoholic Beverage Control Division.

Defective Merchandise Codes

Code	Description
902	Low Content
903	Spoiled or Curdled
904	Sediment
905	Bad Cap
906	Leaker
907	No Label
908	Short Pack
909	Bad Taste
910	Bad Color
911	Defective Bottle
912	Dry Breakage
913	Wrong product or Mislabeled Case
914	Truck Breakage or Shortage